Implementing Conversational AI in Libraries: A practical approach

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The outbreak of present pandemic Coronavirus (official designation COVID-19 or 2019-nCov) forced us to adopt “new normal” and give a greater use and reliance on virtual space than ever before with physical spaces. In the context of the library, shifting of the user assistant programme from physical to virtual face a problem in this transition. This paper based on the probable solution with the use of practical implementation of conversational AI i.e. “Bot” or “Chatbot” to fulfil user needs 24*7 without human intervention. A chatbot is a computer program that can simulate conversation and interact with humans — spoken, written or both. It acquired a set of pre-programmed commands and continue learning based on the inputs it receives. This paper gives a general overview of conversational AI, Chatbot and its multitasking features and a practical overview of the implementation of one of the famous chatbot provider using its free to use plan. Additionally, the paper explained the requirement of the present situation & long term benefits of chatbot in the library.